At Shahinian Jewelry, we take great pride in the craftsmanship and quality of each piece. However, if for any reason you are not completely satisfied with your purchase, we are happy to offer an exchange or return under the terms below.
Return & Exchange Window
You may return or exchange your item within 14 days from the date of delivery.
Eligibility Conditions
To be eligible for a return or exchange, please make sure that:
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The item is in its original condition, unworn, unaltered, and free from damage.
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All original packaging, including boxes and jewelry pouches, must be included.
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The return is requested within the 14-day return period.
Non-Returnable Items
For hygienic and custom reasons, the following cannot be returned or exchanged:
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Earrings
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Custom-made or personalized pieces
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Items marked as final sale
Return Process
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Contact Us
Please email us at [email protected] with your order number and the reason for return to request a Return Merchandise Authorization (RMA) number. -
Packaging the Return
Securely pack the item in its original packaging. Items sent back without an RMA number or in poor condition may not be accepted. -
Shipping the Return
Return shipping is the customer’s responsibility. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.
Refunds
Once your return is received and inspected:
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Approved returns will be refunded to your original payment method within 7 business days.
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Original shipping charges are non-refundable.
Exchanges
Please contact us if you’d like to exchange an item for a different size or style.
Damaged or Incorrect Items
If you receive a defective or wrong item, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.
We’re here to help with any concerns. Please don’t hesitate to contact us before returning any item.
Email: [email protected]
Phone/WhatsApp: +37493134466
All orders are shipped from Armenia.
We proudly offer worldwide shipping and work with reliable delivery partners to ensure your order arrives safely and on time.
Processing Time
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Orders are processed within 2-7 business days.
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During high-demand periods, processing may take slightly longer.
Tracking Information
Once your order is shipped, we’ll email you the tracking details. Please also check your spam folder if you don’t see it. In rare cases, tracking numbers may be provided within up to 7 days due to carrier delays.
You can always track your package here
Estimated Delivery Times by Country
Standard Shipping (Haypost):
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Armenia (Yerevan): 1–2 business days
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Armenia (Regions): 2–5 business days
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Russia: 10–20 business days
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Europe (EU countries): 14–25 business days
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United Kingdom: 14–25 business days
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United States & Canada: 14–25 business days
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Australia & New Zealand: 18–30 business days
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Middle East (e.g., UAE, Israel): 14–25 business days
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Asia (e.g., Japan, India, South Korea): 14–25 business days
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South America & Africa: 21–35 business days
Express Shipping (EMS, FedEx, DHL, UPS – where available):
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Europe: 3–9 business days
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USA & Canada: 4–9 business days
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Middle East: 3–9 business days
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Asia & Oceania: 4–9 business days
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Russia & CIS: 5–10 business days
Please Note:
Delivery delays may occasionally occur due to customs, holidays, or external factors beyond our control. Tracking details will be sent by email once your order has been shipped.
Shipping Costs
Free Local Delivery (Armenia)
Free Standard Delivery (Worldwide)
⚠️ Customs duties and import taxes are not included in the shipping fee and may vary by country. Buyers are responsible for these charges.
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