Thank you for choosing Shahinian Jewelry. We want you to be completely satisfied with your purchase. This Return and Exchange Policy outlines the terms and conditions for returning or exchanging jewelry purchased from us.
- Returns and Refunds
If you are not completely satisfied with your jewelry purchase, you may return it within 10 days from the date of delivery for a full refund, excluding shipping and handling charges. The item must be in its original condition and packaging, and it should not show any signs of wear or damage.
- Exchanges
We offer exchanges for jewelry items of equal or lesser value within 7 days from the date of delivery. To be eligible for an exchange, the item must be in its original condition and packaging, and it should not show any signs of wear or damage.
- Process for Returns and Exchanges
To initiate a return or exchange, please follow these steps:
– Contact our customer service at service
[email protected] to request a Return Authorization (RA) number. Please provide your order number and a brief explanation for the return or exchange.
– Once you receive the RA number, securely package the item along with a copy of the original invoice and the RA number clearly written on the package.
– Ship the package to the address provided by our customer service representative. We recommend using a trackable shipping method to ensure safe and reliable delivery.
– Once we receive the returned item and verify its condition, we will process your refund or exchange within 3 business days.
- Non-Returnable Items
Custom-made or personalized jewelry items, as well as items purchased during special promotions or clearance sales, may not be eligible for return or exchange. Any such exceptions will be clearly indicated at the time of purchase.
- Shipping Costs
For returns and exchanges, customers are responsible for the cost of shipping the item back to us. In the case of an exchange, we will cover the cost of shipping the replacement item to you.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service within [number] days of receiving the item. We will work with you to resolve the issue and provide a replacement or refund as needed.
- Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please contact our customer service at [email protected] or +37493134466.
Please note that this policy is subject to change and should be reviewed periodically. Our goal is to ensure a positive experience for all our customers, and we appreciate your understanding.